Terms and Conditions
These terms and conditions (“terms and conditions”) state important requirements regarding your use of arunhearingaid.com’s computer support service and your relationship with arunhearingaid.com. You should read them carefully as they contain important information and instructions pertaining to your and our rights and obligations for the arunhearingaid.com’s service.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the website’s terms and conditions of use, which together with our privacy policy govern arunhearingaid.com’s relationship with you in relation to this website. If you are unable to comply with any part of these terms and conditions, please do not use our website.
The arunhearingaid.com’s refers to the website who is registered. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
1) The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2) This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, some personal information may be stored by us which is explained in detail in the privacy policy.
3) Neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any product, service or information available through this website meet your specific requirements.
5) This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6) All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
7) Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
8) From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We do not claim and ownership to any of the product or service provided by the above mentioned website(s). We have no responsibility for the content of the linked website(s).
Terms and Conditions for Sale and Delivery of Products.
1.YOUR OBLIGATION AND COVENANTS
In addition to Your other covenants in these Terms, by ordering Product/s on Arun Hearing Aid You acknowledge and agree that: (a) You have a written and valid audiogram and the information supplied to the Company will be accurate; (b) That the costs involved any non-delivery or wrong delivery of the Products by the Company due to error in the information provided by You, and, any costs of re-delivery in addition to the initial cost will be billed to You; (c) All information provided by You including your contact details, name and address, bank or credit card details are belong to You, or You are authorized to use the same, that the same are authentic and You have not made any misrepresentation or acted in a fraudulent manner by making use of such information/details; (d) That before placing an order You will check the Product description carefully. By placing an order for a Product, You agree to be bound by the conditions of sale included in the item's description.
2.ORDER AND SUPPLY OF HEARING PRODUCTS
You will have to submit Your order for the purchase of the Product as detailed under ARUN HEARING AID or you can e-mail us at support@arunhearingaid.com or contact us at +91 9443243171. Once the order is submitted it an express intention to purchase the Product and the same may not be cancelled except as provided hereunder. Based on the information provided by You and subject to the Company’s verification of the same, the orders will be accepted by the Company for processing. All orders will be processed once the Company receives the payment for the Product. You acknowledge that with respect to audiological results the Company reserves the right to verify the same with independent qualified audiologist or a medical hearing care professional, and the acceptance of the order by the Company is subject to the same. All orders shall be confirmed via e-mail. The Company shall use its best efforts to ensure that order placed by You is successfully processed subject to the availability of the Product/s. In the event the Product/s is sold out or unavailable, the Company will intimate You regarding the same and either refund Your money or provide you with an opportunity to purchase a different Product of the same value. Except as specified herein, You will have no other remedy in case of non-availability of the Products selected by You. You further acknowledge that the recommendation options of the Products displayed on ARUN HEARING AID may vary due to your specific requirement or due to addition of new Products on ARUN HEARING AID
3.ORDER AND SUPPLY OF CUSTOMIZED HEARING INSTRUMENTS
You will have to submit your request for the purchase of customized hearing instruments at support@arunhearingaid.com or contact us at +91 9443243171. Within 4 days from the date of acceptance of the request, one of the Company’s technicians will visit the designated premises provided by You to take your ear impression and create moulds for the customized hearing instrument. The said technician of the Company shall bring the moulds to the clinics designated by the Company for creating the customized hearing instrument. All orders will be processed once the Company receives the payment for the customized product. You acknowledge that with respect to audiological results the Company reserves the right to verify the same with independent qualified audiologist or a medical hearing care professional, and the acceptance of the order by the Company is subject to the same. You further acknowledge that there may be certain risks in taking the ear impression such as scratch, tear/cut, irritation etc. By using this Service of the Company, you consent to all the risks involved, and the Company shall not be liable for any loss or damage suffered due to any such risk.
4.QUALITY, DELIVERY AND CANCELLATION
The Company expressly disclaims any guarantee of exactness as to the finish and appearance of the final Product/s as ordered by You based on the display on ARUN HEARING AID. The quality of any Product/s, or other material purchased or obtained by You through ARUN HEARING AID may not meet Your expectations. There may be alteration in the Product/s with respect to Your order. This will be intimated to You by the Company. If You do not agree with the same, the Company will provide You an opportunity to either receive a full refund or a voucher to be redeemed against the purchase of the alternative Product of the same value. Title and risk of loss for all Product/s ordered by You shall pass on to You upon the Company’s shipment to the shipping carrier. Apart from these, in the case the original manufacturers/producer/reseller provide any specific warranty, then, those will be applicable subject to Your compliance with the warranty terms mentioned therein. The Company shall not have any responsibility whatsoever with respect to the warranty offered by the original manufacturer /producer/reseller, the Company would not be responsible or liable for the same. Your claims will have to be raised with the original manufacturer /producer/reseller. If feasible, the Company may provide reasonable assistance in this regard The Company will make the delivery on a ‘best effort’ basis after acceptance of Your order. Subject to events beyond the Company’s control, the Product/s and/or the customized products will be shipped within 7 days of the acceptance of the order. You acknowledge that the Company uses different courier services and, You shall be bound by the terms and conditions of such courier services. The Company will communicate the dispatch details to You and will ship the Product/s and/or the customized products to the mailing address provided by You while placing the order. If you do not receive the Product/s and/or the customized products within a reasonable period of time, You should immediately notify the Company. You have an obligation to forthwith check the Product/s and/or the customized products for accuracy upon receipt of the same. The Company reserves the right to cancel an order in case the order request is not acceptable to the Company. Upon such cancellation, the Company will refund the money to You. Any such cancellation shall be at the sole discretion of the Company and You will have no right to contest the same. The reasons for cancellation could be due to non-availability of the Product/s, inaccuracy in Product and/or the customized product, or pricing information or due to reasons of any fraud or wrong usage of payment mechanism adopted by You. Any cancellation will be intimated to You by the Company. In the event You desire to cancel any order, then, such cancellation must be done prior to the dispatch of the Product/s to you. Once dispatched, the Company will not accept any cancellation request from Your end.
5.RETURN, REFUND OR EXCHANGE POLICY
In the event You are unhappy or unsatisfied with Your purchase of Product(s) (excluding batteries, eartips, moulds), and/or the customized products, the Company provides You a return, refund or exchange opportunity subject to the following conditions:
* The request for return, exchange or refund should be raised within 10 days of the receipt of the Products and/or the customized products from ARUN HEARING AID;
* The price tag and any other identification tag, the invoice and the original packing must be intact and sent back
*The Product and/or the customized products should not have been used or should not have any dirt or scratches or tear or in short should not be rendered unsellable
*You need to mention your order number, the date of order and your date of receipt
*Ensure that the return package is appropriately sealed and sent to the Company as any damage in transit will continue to be your responsibility and this policy will cease to be applicable
*The Company has a dedicated team which will check the returned Products and/or the customized products, and their decision of your request will be final to accept or reject
*The customization charges for the customized products shall be applicable
*Shipping charges will not be refunded
*To request for a return, refund or exchange, please contact our customer care at +91 9443243171 or mail us at support@arunhearingaid.com and we will get in touch with you
The refund, return or exchange process will be initiated only after the Company has received the Product(s) and/or the customized products in the condition as mentioned above. As stated, You could either get a refund of cash or exchange it for a voucher. If this is not applicable, You could exchange the purchase product for a different product of the same value or a higher value. The difference will be paid in case the exchange is made for a product of a lower value. The option will be communicated either via an e-mail provided by You to us or through a contact number which You have notified us. The Company is not responsible for any incorrect or mis-leading contact details. You will have a period of 7 (seven) days to confirm Your decision to us. In the event we do not receive any communication from You then your opportunity to obtain a refund, return or exchange will lapse. Refunds are processed in 30 (thirty) working days.